Infrastructure Analyst

Job Overview:

• Willingness to work flexible shifts
• Be responsible for queue monitoring and acknowledging tickets.
• Ensure prompt & professional response to all incident tickets
• Ensure all Monitoring systems are working and alerts from the system are taken care off
• Ensure all daily, weekly, monthly maintenance activity are done
• Interact with subordinate supervisors’ customers
• Vendor coordination for any escalated issues.

Desired Skill Set

• Hands on experience in Azure including Azure portal , Entra ID ,Subscription Management ,Resource Management
• Administer and support Microsoft 365 services, such as Teams Admin Centre, Exchange Admin Centre ,Intune Admin centre, M 365 defender
• Hands on experience in managing server virtualization technologies preferably vmware vSphere,vCenter, Logs monitoring
• Strong knowledge in configuring, Managing, and maintaining, Windows 2016/2019/2022 Enterprise/Datacentre servers.
• Strong Knowledge in AD, DNS, DHCP and other services
• Experience in Group Policy design and configuration
• Experience in configuring File servers and managing Share folders.
• Experience in Firewall, Switches, and other networking components and functionalities.
• Hands-on experience in installation/configuration of M/S Windows OS and other computer Software’s.
• Experience with Microsoft Exchange service and related components like email security and compliance, shared mailbox, distribution list etc.
• Working knowledge of PowerShell scripting.
• Certification In Azure Infrastructure 

Soft Skills

• Excellent problem-solving skills and Documentation Skills.
• Proven customer service skills.
• Good communication skills (Verbal & Written) and ability to work within a 24x7 support environment and must be able to meet SLA requirements.